SQUARE TERMINALS
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**You will need to access to the internet from a computer/tablet!
Go to squareup.com
Sign in with credentials
Go to Dashboard
Scroll down on left hand side of screen and click “Items and Orders” and select “Items”
View/edit the Item Library - all the items that can be added to a Square screen (You can update pics/costing in this area)
Make sure all items are inputted for the event before moving to Event Bar Items procedure
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Take out the Square POS Machines from the A/V cabinet and plug-in and turn-on two hours prior to event start time in case of software updates
Once POS system is on, click on More (bottom right of screen) and ensure you are logged into Social Capitol (Bottom left in blue)
Next, you will click the Checkout button and it will bring you back to the home screen.
On the left hand side there should be three tabs, one of which is labeled for your event.
Upon selection of your event, there should be a small library of pre-selected drinks icons for ringing in guests’ orders.
Depending on the event and what package was selected, this will determine Cash or Hosted Bar
Hosted Bar (meaning we keep an ongoing tab thought the entire event):
The Bar Manager will set up one “Ticket” that you will add drinks to for the entire event.
Upon ringing in a drink, you MUST SAVE. This action will show you the ticket price increase throughout the event to give an accurate idea of where we are at.
Closing a Hosted Event Bar Ticket:
Click on Tickets and select the event ticket you are choosing to close.
Once ticket is pulled up, click “Add Discount” and apply “Special Event Advance Pay” for a 100% discount
Hit “Charge $0.00”
Select “Cash” and the ticket will close
*This is then automatically emailed to Colbért and Jason for processing.
Cash Bar (meaning you will ring in drinks and guest will pay as they order):
*Keep in mind we call it a cash bar; however, we do not accept cash. Card/Contactless Payments Only!
We do accept all forms of card payments, credit, debit, Apple Pay, Google pay etc.
Once drink order has been rung in, read out the total to the guest (bottom right blue button), and instruct them to insert, swipe, or tap their card on the front of the terminal (customer display).
Upon insert, swipe, or tap, the bottom right blue button will say “Charge” you must press Charge for the card to process.
If Apple Pay or Google Pay, there may not be an obvious prompt for these payment options. Just hit the blue Charge as usual and wait for a ding to be sounded out, and ensure on your side the payment has cleared.
Guests will see all info on their side. An option for tip and to sign will prompt our guests.
It may ask you to Save Customers or New Ticket. ALWAYS start New Ticket.
In some cases, it may prompt a code to be required. 6543 is the code to continue.
At the end of the event, make sure you have an empty screen and no open tickets!
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Grab any Square Terminal
Go to Check Out tab in lower left corner
On the left hand side you have the “Keypad” and “Library”
Create new or update old “Page” for every event
Tap and hold to edit > add in new name for event
Add/delete items (icons/tiles to the right) specific to the event
BUILDING ACCESS
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To Adjust Scheduled Door Lock/Unlock Timing:
Go to the UID app (not UI)
Go to top of screen where it says “All Sites” and select Social Capitol
Go to Doors Icon
Select “Policies”
Go to “Schedules” at top of screen
Select “Constantly Changing Schedule”
Adjust time bars per day and hit Save in upper right corner
To Manually Override Doors:
Go to the UID app (not UI)
Go to top of screen where it says “All Sites” and select Social Capitol
Go to Doors Icon - Select additional Doors Icon at right of screen
Select which door you want to update
Select Policies at top middle of the screen
Toggle “Scheduled Unlocks” to On or Off depending on your needs
It will default to the “Constantly Changing Schedule” but can be changed if desired to a different schedule
AUDIO/ VISUAL
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**You will need to be on an Apple device either logged into the footerscatering@icloud.com account, or with Access Permissions to the Shared Albums
Best Practices:
Always update the existing Event - _______ folders, -OR- Create up to 5 Folders for each event if you are trying to pre-load multiple event slides):
Name of Event – Center (example: “Invest In Kids – Center”)
Name of Event – Right
Name of Event – Left
Name of Event – Interactive Kitchen
Name of Event – Welcome Room
**You may only need a couple folders depending on how the client indicates they want their content displayed on the various screens (i.e. many times the same static image like a company or event logo, will appear on the center bar screen, the interactive kitchen screen, and welcome screen).
Similarly, many times the same “slideshow” is running on the left and right bar screens.
Organize the images into the corresponding folders based on the clients choices.
Pro Tip: To help ensure the images play in the exact order, you may rename them 001.jpg, 002.jpg, 003.jpg, etc. This comes in handy in another step.
Drag and drop the folder into the Photos app on the Apple device. Make sure to check the box “Keep Folder Organization” near the upper right of the screen.
Click on Import All New Photos
The images will now exist in the Photos app Library and you may select and drag them into the appropriate Shared Album (Event – Center, Event – Right, etc).
We will normally be using the same 5 Shared Albums. If there are images in those albums from previous events, select and delete them!
Click on the Shared Album, and verify they appear in the order you’d like.
Done! You are now ready to view the Displaying Event Slides instructions
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Get Vizio TV remote out of A/V cabinet
Turn on all 3 TV’s at Bar + Interactive Kitchen + Welcome Room by aiming remote directly in front of sensor (lower right-hand corner of each TV).
Ensure TV input is respectively on either “Bar Left/Center/Right/Interactive Kitchen/Welcome Room“ by using the input button.
Within Apple TV, open the Apple Photos app and to navigate to Shared Albums tab
Select the proper shared album titled “Event-Left, Event-Center, Event-Right.” There may also be “Event-Welcome Room and Event - Interactive Kitchen“ slides depending on the event needs.
Select the album you are trying to load and navigate to the top of the screen and press “Play” on the slideshow, then “Start” slideshow.
Settings should be set to the following:
Shuffle: Off
Repeat Photos: On
Theme: Classic
Time per Slide: 5 seconds (unless different timing is desired by client)
*If TV is not loading correctly and showing cloud icon slides, then continue below for instructions to log out and reload app.
Go to “Settings” from the Apple TV Home Screen
Select “Users and Accounts”
Select “Social Capitol”
Select “Photos” (iCloud)
Select “Shared Albums” and turn to Off then to On
Confirm with password: BetterTogether21
Return to beginning of Displaying Event Slides instructions
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Turn on the A/V Receiver panel power button in A/V cabinet (bottom right-hand power button below microphone receiver)
Get the iPad from the A/V cabinet next to bar (password: 6543)
Navigate to the Matrio Control app (green and black icon)
Once opened there are 6 Zones that can are independently controlled
Click/slide the toggle in each zone to activate sound in Event Space, Bar, Interactive Kitchen, Mezzanine, Garage, Culture Room (depending on the event)
Set each zone input to “Wi-Fi" from the dropdown list (this tells the equipment to stream from AirPlay/iPad)
Open the Spotify App and click on the lower left corner (casting icon) to select/stream to Social Capitol
Play "Upbeat Clean Office Music” playslist on Spotify or client's playlist if provided
Clients can share Spotify playlist to footerscatering@icloud.com
When finished, ensure the iPad is plugged in to remain charged
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Push the power button on the Microphone Control Panel in the A/V cabinet to power on the unit
Turn on each microphone needed, and they will automatically link to the Microphone Control Panel
Login to the iPad from the A/V cabinet (password: 6543)
Navigate to the Matrio Control app (green and black icon)
Once opened there are 6 Zones that can be independently controlled
Click/slide the toggle in each zone to activate sound in Event Space, Bar, Interactive Kitchen, Mezzanine, Garage, Culture Room depending on the event
Set each zone input to “In-House Microphones" from the dropdown list
Microphones should be live, use button on side to turn on/off
At the conclusion of the event:
Turn off Microphones and return to A/V cabinet
Turn off Microphone Control Panel
Ensure iPad is plugged in to remain charged
COMFORT
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Get the iPad from the A/V cabinet next to bar (Password is 6543).
Navigate to the Lutron Control app (blue and white icon)
Click on the “Scenes” tab
Click either “Open” or “Closed”
Window blinds do not open halfway or to a custom length, they are either open or closed all the way
When finished, ensure the iPad is plugged in to remain charged.
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There are 2 thermostat controls for the main event space, and both are located on the mezzanine:
Located outside of the garage room is a thermostat that controls the mezzanine
On the far corner of the mezzanine on the pole overlooking the event space is the other thermostat, this one controls the event space
Both are set to 72 degrees at all times with the exception of event adjustments:
Be conscious of the weather outside the day of the event, or the season you are in in case you need to proactively warm or cool the building prior to the event
If there is a large guest count coming in for an event, it is wise to set the thermostat lower to take into account the heat that a group of people will give off
If a thermostat is changed before or during an event, please switch it back to 72 when closing
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Air Pears are the fans that help circulate the air in the event space (they are the black upside-down pear-shaped devices hanging from the ceiling in the main event space and mezzanine).
To turn them on, go to the switch panel to the left of the bar
There are two labeled switches, one for the first floor (main event space) and one for the second floor (mezzanine)
Push the buttons to toggle on/off. When the red light is on, the fans are on.
Turn the dials to adjust the air flow. The fans are very loud at max setting and is rarely needed. Under normal circumstances, the dial should rest roughly in the middle.
Air Pears work best at pushing the warm air back down to the event space in the winter, as well as helping cool off the venue during the hottest days of the year.
LIGHTING
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The light switch panel for the event spaces is located to the left of the bar:
The “Event West/East/Central” switches control the main event space’s bright overhead lights. In addition to toggling on/off, their brightness can be adjusted through the small adjustment slider on the side of the switch.
The “Mezzanine” switch controls the overhead lighting on the mezzanine. Push the button to toggle on/off. If the green light is on, the switch is off. These can be dimmed as well using the slider.
The “Ring Lights” switch is for all event space ring lighting.
The “Bar Cans” switch controls the recessed can lighting that surrounds the bar. It is on a dimmer switch as well. If the green light is on, the switch is off.
The “Bar Shelves” switch controls the lighting behind the bar that holds the Social Capitol glassware.
The “Bar Pendants” light switch is for the artistic bar lighting hanging above the bar.
All the lights should be turned on and to the highest brightness during set-up and breakdown.
Events should have their own specific requests found in the Social Capital Event Flight Plan for lighting preferences.
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Get the iPad from the A/V cabinet next to bar (password: 6543)
Navigate to the Lutron Control app (blue and white icon)
Click on the icon that looks like a light bulb in the top left corner
Toggle “Welcome Room Wall Lighting” On/Off. This controls the lights along the metal beams.
The Ring Light in the Welcome Room is next to the door by the stairs and is controlled by the physical light switch.
Please turn off all lights at the conclusion of the events.
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Get the iPad from the A/V cabinet next to bar (password: 6543)
Navigate to the Lutron Control app (blue and white icon)
Click on the “Devices” tab
Select “String Lights” in the Patio section
Tap the Light Icons to control On/Off
When finished, ensure the iPad is plugged in to remain charged
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Go onto the mezzanine and locate the dimmer switch next to the teal chandelier
Turn to On and adjust to the maximum brightness setting unless otherwise noted in the Social Capitol Event Flight Plan
Please make sure to turn off at the conclusion of the event
SEATING
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Plastic Banquet Tables should be stacked in the Storage Closet upright in the corresponding 6ft or 8ft section
Plastic Round Tables should be stacked 10 per Rolling Cart, and placed in the corresponding area of the Storage Closet
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Black Folding Chairs should be stacked 30 chairs per Rolling Cart
When setting chairs or breaking down, please inspect to ensure they are clean! If not, set aside and make sure they are cleaned either prior to guests sitting in them, or prior to being re-stacked on the carts at the conclusion of an event
Full Rolling Carts should be placed in their corresponding area in the Storage Closet
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The Hairpin Tables are typically used for Registration Tables and Food/Beverage Station Tables during events.
At the conclusion of an event, these tables should be cleaned and placed according to the instructions of the Event Manager
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When the event team arrives to an event, the Lounge Arraignments have already been put in place by the Social Capitol Operations Team
At the conclusion of the event, it is the responsibility of the Footers Event Team to put all lounges back in their designated areas (Welcome Room, Bottom of Stairs, Interactive Kitchen and the Garage Room)
Please clean couches of debris or spills at the end of the night and make sure furniture is in good condition
Large lamps will likely aways stay in place and not need to be moved
It is important for our brand to have all Lounge Arraignments stay together (couch, rug, chairs, coffee table as well as any pillows)
The arraignments can move locations but it's important to keep the lounge sets together!